Introduction

1.1 Agreement to Terms

Welcome to MICHELDEVER TYRE SERVICES LIMITED ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our SaaS platform ("Service"). By accessing or using our Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our Service.

1.2 Scope of Service

Our Service provides access to a software-as-a-service platform that enables Clients and Users to manage their business operations efficiently. The Service includes all associated features, functionalities, and customer support, as outlined in your subscription plan.

Definitions

2.1 Client

For the purposes of these Terms, "Client" refers to the company or entity that subscribes to and uses the Service.

2.2 User

A "User" is any individual who has been authorized by the Client to access and utilize the Service.

2.3 Service

The "Service" itself refers to the software-as-a-service platform provided by the Company, including all associated features, functionalities, and support.

Subscription & Payment

3.1 Subscription Plans

The Client agrees to subscribe to the Service in accordance with the pricing and plan selected at the time of registration. The Client may choose from different subscription tiers, each offering varying levels of access and functionality.

3.2 Payment Terms

All payments are required to be made in accordance with the billing cycle chosen by the Client, whether on a monthly, quarterly, or annual basis. It is the Client's responsibility to ensure that payments are made on time to maintain uninterrupted access to the Service.

3.3 Non-Payment Consequences

If payment is not received by the due date, the Company reserves the right to suspend or terminate access to the Service until all outstanding amounts are settled. Fees paid in advance are non-refundable except where explicitly stated otherwise in these Terms.

License & Restrictions

4.1 Grant of License

The Company grants the Client a limited, non-exclusive, non-transferable, and revocable license to use the Service strictly for its internal business purposes.

4.2 Usage Restrictions

The Client is not permitted to resell, sublicense, or distribute the Service to any third parties. Furthermore, any attempt to reverse-engineer, decompile, or modify the Service is strictly prohibited. The Client must also ensure that all Users comply with these restrictions, as any unauthorized use may result in immediate termination of access.

Data Ownership & Security

5.1 Client Data Ownership

The Client retains full ownership of any and all data that is uploaded or submitted to the Service. The Company acknowledges and respects the Client's data rights and will not claim ownership over any Client-submitted data.

5.2 Data Security Measures

The Company will take reasonable measures to ensure the security and confidentiality of the Client's data. However, while the Company implements industry-standard security protocols, it cannot be held responsible for any data breaches that may occur due to factors beyond its reasonable control. The Client is encouraged to maintain its own backups of critical data to mitigate potential risks.

Confidentiality

6.1 Confidential Information

Both the Client and the Company agree to maintain the confidentiality of any proprietary, sensitive, or confidential information exchanged during the course of the business relationship.

6.2 Non-Disclosure Obligations

The Client is prohibited from disclosing any confidential information related to the Company, including but not limited to technical details, pricing structures, and trade secrets, to any third party without prior written consent. Likewise, the Company will not share the Client's confidential information with unauthorized entities.

Service Availability & Support

7.1 Uptime Commitment

The Company strives to provide a high level of service availability and aims to achieve an uptime of at least 99.9%. However, uninterrupted access cannot be guaranteed, as occasional maintenance or unforeseen technical issues may occur.

7.2 Maintenance and Downtime

When scheduled maintenance is necessary, the Company will make reasonable efforts to notify the Client in advance. Any unexpected downtime will be addressed as promptly as possible to minimize disruptions.

7.3 Customer Support

Customer support is available to assist with any technical difficulties. Inquiries can be directed to the Company through the provided support email or contact form.

Termination

8.1 Termination by Client

Either the Client or the Company may choose to terminate this agreement by providing written notice within a specified period, which will be determined by the subscription agreement.

8.2 Termination by Company

The Company reserves the right to immediately terminate the Client's access to the Service if there is a violation of these Terms.

8.3 Effect of Termination

In the event of termination, any pre-paid subscription fees will not be refunded unless otherwise stated. Upon termination, the Client's access to the Service will be revoked, and any associated data may be deleted in accordance with the Company's data retention policies.

Limitation of Liability

9.1 No Indirect Liability

The Company shall not be held liable for any indirect, incidental, or consequential damages arising from the use of the Service.

9.2 Liability Cap

In any case, the maximum liability of the Company is limited to the total amount of fees paid by the Client within the past specified number of months. The Client agrees that the Company shall not be responsible for any loss of revenue, business opportunities, or data resulting from the use or inability to use the Service.

Governing Law

10.1 Applicable Law

These Terms shall be governed and interpreted in accordance with the laws of the designated jurisdiction.

10.2 Dispute Resolution

Any disputes or legal proceedings arising from these Terms shall be resolved through arbitration, which will take place in the specified location. Both parties agree to abide by the legal framework outlined in this section and to resolve disputes in good faith.

Amendments

11.1 Right to Amend

The Company reserves the right to make changes or amendments to these Terms at any time. Any modifications will be communicated to the Client through appropriate channels, such as email notifications or in-service announcements.

11.2 Client Responsibility

Continued use of the Service after such updates have been made constitutes acceptance of the revised Terms. It is the Client's responsibility to review the Terms periodically to stay informed of any changes.

Contact Information

12.1 Support Contact

If you have any questions or concerns regarding these Terms, you may contact the Company using the provided contact email. Our team is available to assist with inquiries related to service usage, billing, and support matters.