Introduction

1.1 Purpose of this Policy

At MICHELDEVER TYRE SERVICES LIMITED ("Company," "we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our SaaS platform ("Service"). By accessing or using our Service, you consent to the collection and use of your information as described in this Policy.

1.2 Scope of this Policy

This Privacy Policy applies to all users, including Clients and authorized Users, who interact with our Service. It covers all data collected through our platform, website, and any related services.

Information We Collect

2.1 Personal Information

We collect personal information that you provide when you register for an account, subscribe to our Service, or interact with customer support. This may include your name, email address, company details, billing information, and contact details.

2.2 Usage Data

To improve our Service, we collect information about how users interact with our platform. This includes IP addresses, browser types, device information, pages visited, and timestamps.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, track usage patterns, and improve security. You can manage cookie preferences through your browser settings.

How We Use Your Information

3.1 Service Provision

We use your personal information to provide and maintain our Service, including user authentication, account management, and customer support.

3.2 Improving and Customizing the Service

We analyze usage data to enhance our platform’s functionality, optimize performance, and develop new features that improve user experience.

3.3 Communications

We may send you service-related notifications, administrative messages, and promotional content. You can opt out of marketing communications at any time.

3.4 Legal and Compliance Purposes

We may process your data to comply with legal obligations, enforce agreements, and protect against fraud or unauthorized access.

Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist with payment processing, analytics, customer support, and cloud hosting.

4.2 Legal Compliance

If required by law or in response to valid legal requests, we may disclose your information to government authorities, regulators, or legal entities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or loss. This includes encryption, access controls, and regular security audits.

5.2 User Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials. We recommend using strong passwords and enabling multi-factor authentication where available.

Data Retention

6.1 Retention Period

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

6.2 Deletion Requests

Clients and Users may request data deletion by contacting our support team. However, certain data may be retained for legal or business purposes.

Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.

7.2 Opt-Out Options

You can opt out of marketing communications and certain data processing activities through your account preferences or by following unsubscribe links in emails.

7.3 Data Portability and Deletion

In some cases, you may have the right to request a copy of your data or ask for its deletion, subject to legal and contractual obligations.

International Data Transfers

8.1 Data Storage Locations

Your personal information may be processed and stored in countries outside of your jurisdiction. We ensure that adequate safeguards are in place to protect your data.

8.2 Compliance with GDPR and Other Regulations

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). For other regions, we adhere to relevant privacy laws and frameworks.

Changes to This Privacy Policy

9.1 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or in-service notifications.

9.2 Continued Use

Continued use of our Service after such updates constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

Contact Information

10.1 How to Reach Us

If you have any questions about this Privacy Policy, data handling practices, or wish to exercise your rights, you can contact us at:

MICHELDEVER TYRE SERVICES LIMITED

Email: [email protected]

Address: Micheldever Station, Winchester, Hants, SO21 3AP

Our team is available to assist with any privacy-related inquiries or concerns.